Free Shipping Bar Attributes
Good Vibes
Automatically join after your first purchase.
Benefits in this level
- ✓ Earn 1 point for every $1 spent.
What the FAQs
Have burning questions? Find burning answers to help you stay elevated.
Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover, securely processed through Square.
Yes, your payment information is secure. We use industry-standard SSL encryption and PCI-compliant payment processing through Square to protect your data.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order & Returns
We offer a 30-day return policy on unopened, unused items. You can request a return within 30 days of receiving your order, as long as the product is unopened and in its original condition. For safety reasons, opened hemp or cannabis products can only be returned if they arrived damaged or defective.
To start a return, email us at Sales@QiloCo.com with your order number within 30 days of delivery, and we will send you return instructions. Items must be unopened, in their original condition, and returned with a copy of your order invoice.
Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect, in which case Qilo covers return shipping.
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.
Ordering from Qilo
Placing an order on Qilo is simple! Browse our catalog, select the product you want, choose the quantity, and click “Add to Cart.” Once you’re ready, proceed to checkout, enter your shipping details, choose a payment method, and confirm your order. You’ll receive an order confirmation email shortly after.
Yes! After your order is processed and shipped, we’ll send you a tracking number via email. You can use this tracking number on our website to check the real-time status of your shipment.
We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact our support team as soon as possible. Once the order is shipped, modifications or cancellations may not be possible.
We apologize for any inconvenience. If you receive a wrong or damaged item, please contact our customer service team with your order number and photos of the product. We will assist you in resolving the issue, whether through a replacement or a refund.